Perhaps the best way to think of bravery is to treat it as a muscle. Some people are born stronger than others, but we can all improve our strength through training and practice.

There is nothing wrong with saying sorry when you have done something wrong. But over-apologising for things that are not within your control can have real impact on your confidence - both in terms of how you feel and how others perceive you.

Making your voice heard is not easy for everyone. I recently ran a workshop for jobseekers on impact and how to use verbal and non-verbal cues to convey confidence. Here are a few quick wins from the session.