It’s very tempting to jump in and fix it. Instead, try switching into coach mode. It might take a little longer in the moment. But it's what builds ownership, confidence and capability in your team. ⁠

Here’s the reframe I often offer leaders: you are not here to be liked; you are here to build people.

This week I shared the three things that helped me move towards a career I truly love with some younger female leaders.

Simplifying your plans and projects ensures everyone knows exactly where to invest their energy.

Change doesn’t need to be loud to be meaningful. Sometimes it starts quietly, with a clear line drawn between what was… and what comes next.

Choosing to do something hard - deliberately, repeatedly - rewires how you feel about yourself.

A sauna might not look like a restaurant. A vineyard might not run service. But at the centre of them all is hospitality - the art of caring for people well.

In our industry, some things have to happen in the moment - that’s the nature of service. But too often, everything starts to feel like an emergency.

As we head into the busy season, we’re spending the next few weeks exploring resilience - what helps us sustain energy when the pace picks up. Microbreaks are a simple, powerful place to start.

Our best ideas, our wisest choices come after we’ve had time to think. But many hospitality leaders struggle to give themselves that time.

Thinking about the bigger picture of our life helps us make better decisions today.

Do you sing because you are happy? Or are you happy because you sing? Your actions can influence your emotions. Use the ‘act as if’ tool to affect your emotions for the better.

Managing older, more experienced members of a team is a common challenge in hospitality. Here I'm sharing 6 strategies that the people I’ve worked with say have made things better. 

Problem: I’m the leader of a busy kitchen. I keep finding myself feeling moody and frustrated when people on my team aren’t working to my standards

The 3 biggest mistakes I made as a young hospitality leader.

3 quick and easy tips for improving the meetings you run or participate in

What unconscious behaviours are driving your leadership? Are they serving you and your teams well? If not, what can you do about it?

Sometimes (nearly always in my book) the simplest things are the best. This is so simple you may even want to dismiss it. Stick with me!

Managing is a two way process. We don't often talk about the managing UP part. And it's a key skill to develop as you grow in your career.

Sometimes we find it hard to let go of work. Perfectionism, time, trust and even guilt can all get in the way. Finding your delegation why helps unblock these blockers.