Coaching and Courses for Hospitality

Hospitality is the art of looking after people.

We began our work with the founders and leadership teams behind some of the UK's best restaurants. Today, we work across the wider industry - from pubs, bakeries and coffee businesses to wellness brands.

We help leaders become better at looking after their people, so their people can be better at looking after everyone else.

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Who we are and what we do.

2. Leadership is hard. But we can make it easier.

In hospitality, most people learn to lead on the job. Often promoted young and given responsibility early, they find their way through a combination of instinct, experience and watching how others do things. Sometimes that's good. Sometimes it's not.

But we're not born knowing how to give constructive feedback, delegate effectively, have difficult conversations, run a great briefing or communicate with confidence.

These are skills that can be taught. And with the right support, people can become better, more confident leaders - creating better experiences for their teams, their guests and themselves.

That's where we come in.

We provide leadership coaching and training for managers, senior leaders, directors and founders in hospitality and other experience-led businesses. We help them develop the skills and confidence to build teams and businesses where people thrive.

Our work is driven by two beliefs.

1. Well-led teams deliver the best hospitality.

If we can’t look after ourselves, how can we look after our guests? When your teams feel looked after (invested in, developed and supported) they look after your guests better.

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Black text on a white background reading "Hawksmoor".
Logo for Casa do Frango with a stylized chicken silhouette above the text.
Logo with the word 'ROCKFISH' in large black letters, with a fish shape incorporated into the letter 'O', and the slogan 'tomorrow's fish are still in the sea' below.
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Logo for The Quality Chop House featuring a stylized black letter Q and bold black text.
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Stencil-style text that reads 'EL PAS TOUR' with a quill pen icon next to the word 'EL'.
The word "LISBOETA" in black, stylized text curved upward against a white background.
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Black and white illustration of a pizza with the words 'YARD SALE PIZZA' in large, bold letters diagonally across the image.
Black and white logo with an isometric 3D cube outline and the word "CRATE" inside.
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Logo for 'The Drop' with geographic coordinates 51° 32' 08.4" N, 0° 07' 37.6" W inside a diamond shape.
A black and white logo featuring a seahorse holding a fish with a spear above flames. Below, the text reads 'The Seahorse'.
Typography poster with the word 'PIQUE' in bold grey striped text, and additional text above and below in black and white, centered, on a black background.
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Group Courses

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Open Leadership Courses

Expert-led sessions for individual managers and leaders. Book a place on one of our scheduled courses.

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In-House Programmes

Leadership training for your management and senior team.

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Coaching

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1:1 Leadership Coaching

Coaching packages for hospitality leaders to develop their skills so your company can grow and they grow in it.

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Co-Founder Coaching

Expert-led sessions for individual managers and leaders. Book a place on one of our scheduled courses.

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Personal Coaching

Leadership training for your management and senior team.

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About me

My name is Madeleine Geach. I love food and restaurants. I’ve spent the more recent part of my career working as an award-winning senior leader in the bustling, entrepreneurial hospitality industry. In my work as a coach I create time away from this frenetic world for people to reflect and take considered action. In a world that just gets busier, I believe we need this space to think deeply now more than ever before.

I mainly coach and develop restaurant founders and their senior teams. I am proud to have had my coaching work recognised and been named one of the most influential women in hospitality twice by CODE. As well as being a certified ICF accredited coach (with the Co-Active Training Institute), and a trained relationships coach (licensed by ORSC), I am also a bestselling co-author of the leadership guide Leading from the Heart.When not thinking about food I swim outdoors in freezing waters and get warm again in saunas.

“How we spend our days is ... how we spend our lives.”

— Annie Dillard

We talk a lot about nice vs kind. But what does that actually sound like in real life?⁠ ⁠ On shift. In a briefing. After a mistake. When someone asks for something and you’re already stretched.⁠ ⁠ Nice keeps the moment comfortable. Kind is clea
Hospitality leaders - a little reminder. As we all need them sometimes.
In hospitality, caring about people is one of your greatest strengths. But when the need to keep everyone happy gets in the way of honest conversations, it can hold you back as a leader.⁠ ⁠ The answer isn’t to stop caring. It’s to be kind
A Halloween post from a graveyard feels like a good time to talk about the things that used to haunt me. For years, one of those things was speaking up.⁠ ⁠ I'd often stay silent when I was hurt or annoyed rather than risk the discomfort of saying som
When Island Poke was acquired by Honi Poke, @hilaryabrett was sure she’d be made redundant. Instead, she was asked to lead the business.⁠ ⁠ Now CEO of @honipoke, Hilary shares three lessons for our Leadership Lessons series: assume the best in
Getting promoted over your friends is one of those moments nobody prepares you for. One day you're on the same side of the pass, and the next you're the one doing their rota. Scary, huh?⁠ ⁠ Most new managers deal with it by keeping everything exactly
Scaries month continues 👻 When we asked what keeps you up at night, a lot of you said the same thing: the work WhatsApp that never stops.⁠ ⁠ It's the group that buzzes through your day off, your dinner and your lie-in, and the guilt that says you sh
This week’s Leadership Lessons come from @sofitzk, Head Chef at @rambutan_ldn.⁠ ⁠ Sofia runs a kitchen where people come first, and she believes you get much further when your team feels respected, understood and enjoys working with you.⁠ ⁠ She